QUEENSWAY return

At Kora-Kasa, every product is thoughtfully handcrafted by skilled artisans and carefully

inspected before it is shipped. We are committed to delivering products that meet the highest

standards of quality and craftsmanship.

As our products are handmade, each piece is unique. Slight variations in color, texture, finish,

dimensions, engraving, or handcrafted detailing are natural characteristics of handmade

products and are not considered defects. These variations make every piece one of a kind.

You may request a return, replacement, or refund within 7 days of receiving your order if:

Contact our Customer Support team within 7 days of receiving your order.
Share your order number, along with clear photographs and a short unboxing video showing the damage, defect, or incorrect product. The unboxing video helps us verify transit-related issues and ensures faster claim processing.
Our Quality Assurance team will review your request within 24–48 business hours.
If your request is approved, we will arrange a reverse pickup (where available) or provide instructions for returning the product.

Once the returned product is received, it will undergo our internal quality inspection.
If the returned item successfully passes our inspection and the return is approved, your refund will be processed.
Refunds will be credited to your original payment method or your registered bank account within 2–5 business days, depending on your payment provider.
Shipping charges, if any, are non-refundable unless the return is due to our error (such as a damaged, defective, or incorrect product).

If you prefer a replacement instead of a refund, we will gladly send one, subject to product

availability. If the same item is unavailable, you may choose an alternative product of equal

value or opt for a full refund.

We strive to display our products as accurately as possible. However, due to high-resolution

photography, studio lighting, image editing, screen resolution, and individual device

display settings, the actual product may appear slightly different from the images shown on

our website.

Additionally, because every Kora-Kasa product is handcrafted, slight variations in color,

finish, texture, dimensions, polishing, engraving, or handcrafted detailing are natural and

should not be considered defects. These characteristics are a hallmark of authentic handmade

craftsmanship and enhance the uniqueness of each piece.

Returns, replacements, or refunds will not be accepted in the following cases:

Damage caused by misuse, improper handling, negligence, accidents, or unauthorized repairs.
Normal wear and tear due to regular use.
Minor variations in color, finish, texture, dimensions, or handcrafted appearance.
Natural variations in materials such as brass, iron, wood, marble, copper, glass, ceramic, or other handcrafted materials.
Products that have been used, installed, washed, altered, or customized after delivery.
Products returned without their original packaging, tags, accessories, manuals (if applicable), or proof of purchase.
Return requests made after 7 days from the date of delivery.
Products purchased during clearance sales, final sale promotions, or marked as NonReturnable, unless they are received damaged, defective, or incorrect.

Please inspect your order immediately upon delivery.
If the outer packaging appears damaged, we strongly recommend recording an uninterrupted unboxing video while opening the package. This helps us verify transit damage claims quickly and efficiently.
Do not dispose of the original packaging until your return request has been resolved.
Return requests without sufficient supporting evidence may require additional verification before approval.

Orders may be cancelled before they are dispatched for a full refund.
Once an order has been shipped, it cannot be cancelled and will be governed by this

Our Quality Promise

Every Kora-Kasa product undergoes a thorough quality inspection before dispatch to ensure

it reaches you in excellent condition.